5 VoIP Features for Business
There are several VoIP features particularly suited to business communication.
- Enhanced Voice Mail– If you use VoIP for personal and business calls, advanced voice mail can be a great way to manage the various calls. With enhanced voice mail you can have different voice mail greetings depending on the caller.
- Find Me, Follow Me– This VoIP feature is also referred to as “call hunting”. This can be a very nifty feature if you move around a lot and can be reached at different numbers. With Find Me, Follow Me you can configure a list of phone numbers to have calls forwarded to, in order, or have all phones ring simultaneously.
- Customer Service– Using VoIP it’s possible to drastically reduce the cost of providing reliable customer service. Many VoIP clients like Gizmo Project and Skype even have readymade web icons you can insert into your webpage. Users can see if you’re available for calls and are able to contact you with one click.
- Real-Time Document Editing– Being able to make alterations of documents while you are away from the office can be very handy for those that work with remote clients.
- Language Translation– For advanced translation, VoIP providers such as Skype have a service that routes calls through to interpreters that can translate the conversation into any one of 150 languages. For those of you looking for something more affordable than the $2.99 / minute translation fee of Skype’s Language Line, they also offer a Universal Chat Translator that translates text in 14 different languages.
