Leaked Comcast Memo: Prepare to Pay More

In an internal file received by The Consumerist, Comcast lays out their new strategy for boosting profits, namely charging more for previously free services, like in-house wiring, or charging more than previously for things like service calls.

Starting this month customers will no longer receive free inside wiring for single-family homes. In fact, Comcast plans to charge separate fees for activation and wiring, and additional fees for any installation that takes longer than 10 minutes.

Previously Comcast provided inside wiring for all single-family homes. There is speculation that this decision alone will drastically increase Comcast profits.

What about the residential consumer?

Guess it doesn’t really matter, the techs never show up anyway.

-Ben Popken

Another commenter, this one a cable technician himself says,

…The problem with many consumerist posts and comments is that they are inherently anti-corporation with no regard that sometimes the corporation isn’t acting in a sinister manner towards the customer, and may simply be attempting to control costs in an increasingly competitive environment.

Either way, it looks like that in addition to no more free inside wiring, Comcast will be charging “custom” work rates for any installation that takes longer than 10 minutes to complete, and charging more for service calls overall.